Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders are shipped from mainland China.

During peak seasons or promotional periods, processing times may be slightly delayed.

2. Shipping Destinations

We currently ship to the United States and selected international countries.
Available shipping destinations will be displayed at checkout. If we are unable to ship to your location, we will notify you promptly.

3. Estimated Delivery Time

Delivery times vary depending on the destination and shipping method. Estimated delivery times are as follows:

  • United States: 7–15 business days

  • International: 10–25 business days

Please note that these are estimated timeframes and do not include delays caused by customs clearance, weather conditions, or other factors beyond our control.

4. Shipping Carriers

We work with trusted third-party carriers, including but not limited to USPS, UPS, FedEx, and international logistics providers, depending on the destination and product type.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your shipping address and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after shipment.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer. We are not responsible for delays or returns caused by unpaid customs fees.

8. Delayed or Lost Packages

If your package is delayed or appears to be lost, please contact us within 30 days of shipment.
We will assist in investigating the issue with the carrier and provide a reasonable solution based on the circumstances.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us at:
📧 service@ifyouoo.com
⏱ Customer Support Hours: Monday–Friday (excluding holidays)